Tuesday, June 30, 2009

Respect- Critical to great work and a great place to work

Respect:Quote Dr. Martin at of Downers Grove Internists

For patients – Patients should not be thought of as adversaries. They come to the doctor sick and/or in need of help. There is always a “backstory” to why they behave badly. Our job is to help see them through their problem, if possible. Sometimes we can’t, and have to part ways. But we should always remain calm, try our best, and avoid taking their behavior personally.

For our coworkers- We must recognize that each “department” is essential, and that breakdown in any area prevents the office from running smoothly. Sometimes expressing our frustration with others’ work actually makes it harder for work to get done. We should not think of or treat each other as adversaries, but as coworkers whose cooperation we need to enlist. Everyone works better if he or she feels respected. We also need to respect the responsibilities of our jobs, and recognize that each of us has duties we’d prefer not to do (but must do nonetheless). Doctors must observe the same (if not better) standards of behavior, work ethic, and treatment of patients & staff that we expect from others.

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