DEFINING VALUES FOR DGI AND OUR PATIENTS

We are in the process of defining and prioritizing values for our practice. The set of values we are reflecting on were derived from our entire group at our meeting on May 22nd. We will be using these valves for designing our "Standards of Behavior" for the practice. We also broke our group into sections with rounding done by a designated person in each section.See assignments below. Almost everyone has completed their task.Those who haven't please turn them in. Thanks for your efforts. I will be looking them over and will ask for some further assistance to prepare for the July 10th meeting.

Standard of Behaviors –Based on Values

We will draft standards of behavior from these values and acknowledge what ways these values can be reinforced in our daily practice.

Downers Grove Internists – Values – Trust – respect - honesty – empathy - courtesy – consideration – cooperation – teamwork – helping - communication - accountability – understanding role – full information (completeness) – Don’t assume – ask –answer – patient boundaries – humor - recognition – appreciation

Patient Values – listening – communication - respect - courtesy – understanding – consideration –patience – caring - sympathy – empathy – boundaries– don’t assume – don’t challenge patient’s requests - recognition – appreciation

Rounding
Dan

1.Kim
Maria DGI - trust – respect - honesty – empathy
Lauren PT - listening – communication
Claudette DGI - courtesy – consideration – cooperation

2.Dr. Loeb
Dr. Martin PT - respect - courtesy
Dr. Vetrone DGI - teamwork – helping - communication
Amber PT - understanding – consideration –patience

3.Mary
Julie DGI - accountability – understanding role – full information (completeness)
Janet PT - caring - sympathy – empathy
Kathy W DGI - assume – ask –answer – patient boundaries

4.Sondra
Kathy D PT - boundaries– don’t assume – don’t challenge patient’s requests
Michelle DGI - humor - recognition – appreciation
Dee PT - recognition – appreciation

Discharge Follow up

Service Recovery

Room and round

Individualized Patient Care

Managing up - Aidet