Respect:Quote Dr. Martin at of Downers Grove Internists
For patients – Patients should not be thought of as adversaries. They come to the doctor sick and/or in need of help. There is always a “backstory” to why they behave badly. Our job is to help see them through their problem, if possible. Sometimes we can’t, and have to part ways. But we should always remain calm, try our best, and avoid taking their behavior personally.
For our coworkers- We must recognize that each “department” is essential, and that breakdown in any area prevents the office from running smoothly. Sometimes expressing our frustration with others’ work actually makes it harder for work to get done. We should not think of or treat each other as adversaries, but as coworkers whose cooperation we need to enlist. Everyone works better if he or she feels respected. We also need to respect the responsibilities of our jobs, and recognize that each of us has duties we’d prefer not to do (but must do nonetheless). Doctors must observe the same (if not better) standards of behavior, work ethic, and treatment of patients & staff that we expect from others.
Tuesday, June 30, 2009
Monday, June 22, 2009
DEFINING VALUES FOR DGI AND OUR PATIENTS
We are in the process of defining and prioritizing values for our practice. The set of values we are reflecting on were derived from our entire group at our meeting on May 22nd. We will be using these valves for designing our "Standards of Behavior" for the practice. We also broke our group into sections with rounding done by a designated person in each section.See assignments below. Almost everyone has completed their task.Those who haven't please turn them in. Thanks for your efforts. I will be looking them over and will ask for some further assistance to prepare for the July 10th meeting.
Standard of Behaviors –Based on Values
We will draft standards of behavior from these values and acknowledge what ways these values can be reinforced in our daily practice.
Downers Grove Internists – Values – Trust – respect - honesty – empathy - courtesy – consideration – cooperation – teamwork – helping - communication - accountability – understanding role – full information (completeness) – Don’t assume – ask –answer – patient boundaries – humor - recognition – appreciation
Patient Values – listening – communication - respect - courtesy – understanding – consideration –patience – caring - sympathy – empathy – boundaries– don’t assume – don’t challenge patient’s requests - recognition – appreciation
Rounding
Dan
1.Kim
Maria DGI - trust – respect - honesty – empathy
Lauren PT - listening – communication
Claudette DGI - courtesy – consideration – cooperation
2.Dr. Loeb
Dr. Martin PT - respect - courtesy
Dr. Vetrone DGI - teamwork – helping - communication
Amber PT - understanding – consideration –patience
3.Mary
Julie DGI - accountability – understanding role – full information (completeness)
Janet PT - caring - sympathy – empathy
Kathy W DGI - assume – ask –answer – patient boundaries
4.Sondra
Kathy D PT - boundaries– don’t assume – don’t challenge patient’s requests
Michelle DGI - humor - recognition – appreciation
Dee PT - recognition – appreciation
Discharge Follow up
Service Recovery
Room and round
Individualized Patient Care
Managing up - Aidet
Standard of Behaviors –Based on Values
We will draft standards of behavior from these values and acknowledge what ways these values can be reinforced in our daily practice.
Downers Grove Internists – Values – Trust – respect - honesty – empathy - courtesy – consideration – cooperation – teamwork – helping - communication - accountability – understanding role – full information (completeness) – Don’t assume – ask –answer – patient boundaries – humor - recognition – appreciation
Patient Values – listening – communication - respect - courtesy – understanding – consideration –patience – caring - sympathy – empathy – boundaries– don’t assume – don’t challenge patient’s requests - recognition – appreciation
Rounding
Dan
1.Kim
Maria DGI - trust – respect - honesty – empathy
Lauren PT - listening – communication
Claudette DGI - courtesy – consideration – cooperation
2.Dr. Loeb
Dr. Martin PT - respect - courtesy
Dr. Vetrone DGI - teamwork – helping - communication
Amber PT - understanding – consideration –patience
3.Mary
Julie DGI - accountability – understanding role – full information (completeness)
Janet PT - caring - sympathy – empathy
Kathy W DGI - assume – ask –answer – patient boundaries
4.Sondra
Kathy D PT - boundaries– don’t assume – don’t challenge patient’s requests
Michelle DGI - humor - recognition – appreciation
Dee PT - recognition – appreciation
Discharge Follow up
Service Recovery
Room and round
Individualized Patient Care
Managing up - Aidet
Subscribe to:
Posts (Atom)
