Recently Maria shared a great idea with me. She observed in some offices the medical assistant comes out into the waiting room and greets the patient while escorting them in. This shows a welcoming acknowledgement for the patient and is a perfect example of A- acknowledgement.
Thanks Maria
This should be followed by I - introducing yourself by name and role. "Nice to see you today Mrs. Jones, I am the medical assistant Maria." If the patient knows you by name, you can skip the introduction. If you are not sure, you can say "I think we have met before I'm Maria the medical assistant." Next use the key words "For your safety, can you repeat your full name and birthday?" ..........."What are you allergic to?".........."Do you smoke?" ....
This should be followed by I - introducing yourself by name and role. "Nice to see you today Mrs. Jones, I am the medical assistant Maria." If the patient knows you by name, you can skip the introduction. If you are not sure, you can say "I think we have met before I'm Maria the medical assistant." Next use the key words "For your safety, can you repeat your full name and birthday?" ..........."What are you allergic to?".........."Do you smoke?" ....
Imagine how welcomed, safe and well cared for the patients will feel......
A - Acknowledge
I - Introduce
D - Duration
E - Explanation
T - Thank you
