Coming Together With Vision and Values

On August 14th we had a brainstorming session during which we reviewed what we found out from the group when we asked what was going well, what systems need improvement, do you have the tools to do your job and who would you like to recognize.

We did fix a few things and have several more projects in the fire.

We chose two areas to work on that needed systemic improvement.

1) Searching for strategies to keep our frustrations from being expressed in front of patients.
2) Review, refine and hardwire the method to handle urgent messages.

We also expressed the vision that :Downers Grove Internists is the Place of Choice for Patients to Get Care and for Employees to Work.

Next steps:
1) Tabulate the groups top values that they feel should be front and center in are behavioral standard.
2) Sondra to list what type of messages there are and begin to catagorize them.
3) Ask the group to talk about what can be done to promote professionalism that will lead to fulfilling the plan behaviors in front of patients.